Her Merakai wants you to be happy with your products, but if you decide you don’t. we offer full cash refunds, exchanges or store credit within 14 days of receiving your items back.

Our policy

  • The item must have been sold on our online store- The return or exchange request is made within 14 days of delivery
  • The return is made within 14 days of the return or exchange request
  • The item should be returned in the same packaging and unused for re-sale.
  • We are unable to accept returns of used, laundered or customer damaged goods.
  • All items will be thoroughly inspected upon receipt & will only be processed if our returns standards are met. In the unlikely event that an item is returned in an unsuitable condition, we may have to send it back to you.  
  • It is our customers’ responsibility to return the item to us by reliable and recorded delivery. In the case that the return is lost in the post, we cannot process the refund. 
  • In the unlikely event that the item you receive is defected, we will replace it or refund it at no cost to yourself. To process the return and replacement of a damaged item, please email images to hello@hermerakai.com with your order number, but we will arrange to collect from you with our couriers. Once we have inspected the damaged item, we will refund you or arrange a replacement to be sent to you.
  • In the case that we are unable to replace the item because it is out of stock, we will offer you a full refund or store credit, whichever you prefer.

Promotion and discount codes

No refunds will be given on purchases made with a discount code or offer. Items that are faulty or damaged upon delivery can be exchanged, if available, or store credit. 


Our trusted and reliable courier is The Courier Guy. Orders get shipped every Wednesday and the collection option will be collected from Happy Life Plants situated at The Lifestyle Garden Centre. Delivery within urban areas takes 2-3 days and outlying areas up to 5 days.

If you have chosen the collection option, you will receive an email when your order is ready for collection

Need help?

Contact us at hello@hermerakai.com for questions related to refunds and returns.